Comel33 Privacy Policy — How We Protect Your Information

1. Information We Collect

When you register or use the comel33 platform, we collect several categories of information to enable the service to operate safely and efficiently. The information collected includes:

Account Information

Full name, email address, phone number, date of birth, and the password you set during registration. This information is required to verify your identity and manage your account securely.

Device & Browser Information

Device type, operating system, browser type and version, IP address, screen resolution, and login session data. This information helps us detect unauthorised access and optimise your platform experience across smartphones and computers.

Payment Information

Deposit and withdrawal records in Malaysian Ringgit (RM), payment methods used such as FPX or TNG eWallet, and transaction reference numbers. comel33 does not directly store your credit card numbers or full banking details — this sensitive information is handled by regulated third-party payment providers.

Platform Usage Data

Pages visited, games played, betting markets selected, active session duration, and in-app actions. This data is used to improve content recommendations and detect unusual usage patterns.

2. How We Use Your Information

All information collected by comel33 has a clear and legitimate purpose. We use your information to:

• Processing account registration and verifying user identity
• Processing deposits and withdrawals in Malaysian Ringgit (RM) securely
• Providing responsive customer support in Bahasa Melayu
• Sending important notifications related to your account, security, and transactions
• Detecting and preventing fraud, multi-account usage, and unauthorised access
• Complying with applicable laws and regulations in Malaysia
• Improving platform functionality based on real usage patterns

Comel33 does not use your information for third-party advertising purposes or sell your personal data to any external companies.

3. Cookies & Session Tracking

The comel33 platform uses cookies and similar session tracking technologies to ensure a smooth user experience. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies: session cookies that are automatically deleted when you close your browser, persistent cookies that help recognise you on future visits, and functional cookies that remember your preferences such as interface language. We do not use third-party cookies for personalised advertising.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality, such as staying logged in or loading your page preferences.

4. Data Storage, Security & Sharing

Data Security

Your personal data is stored on servers protected by SSL encryption and industry-recognised security measures. Your password is stored in encrypted form and cannot be read by anyone, including comel33 staff. Access to user data is restricted to personnel who require it to carry out their duties.

Retention Period

We retain account information for as long as your account remains active. Once an account is closed, certain information may be kept for a defined period for legal compliance and fraud prevention purposes before being permanently deleted.

Sharing with Third Parties

Comel33 does not sell or rent your personal data. We only share the necessary information with payment providers such as FPX and TNG eWallet to process your transactions, and with the relevant authorities when required by Malaysian law. All third-party service providers we work with are bound by strict confidentiality agreements.

5. Your Rights as a User

As a registered comel33 platform user, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or outdated, you can request a correction through your account settings or by contacting customer support.
• Right to Erasure: You may request the deletion of your personal data by closing your account. Deletion requests will be processed subject to data retention requirements stipulated by law.
• Right to Withdraw Consent: For marketing communications, you may unsubscribe at any time via the link provided in our emails or by contacting our support team.

To exercise any of the above rights, or if you have any privacy-related enquiries, reach us at [email protected]. We will respond to privacy enquiries within a reasonable timeframe.